Contact Us
Contact Ugizo
Thank you for your interest in Ugizo, the platform that empowers teams to build, integrate, and scale with confidence. Our commitment is to respond with clarity, speed, and actionable guidance. Use the sections below to route your message to the right team.
General Inquiries
For questions about accounts, billing, onboarding, or product capabilities that aren’t specifically aimed at developers, reach our general support mailbox at [email protected]. To help us respond promptly, please include:
- Your organization name and preferred contact method
- A concise description of the question or request
- Any relevant reference numbers or account identifiers
We monitor this channel during business hours and strive to provide a precise, helpful reply as quickly as possible.
Developer Submissions
Ugizo invites developers to propose integrations, extensions, and apps that extend platform capabilities. To submit for consideration, please email [email protected] with the following details:
- Organization name, primary contact, and verification details
- Overview of the integration or app, intended use cases, and success metrics
- Technical artifacts: API references, SDKs, endpoints, and security considerations
- Access to a demonstration environment: sandbox, staging, or a walkthrough video
- Timeline, required approvals, and any licensing or monetization considerations
Submissions are evaluated against platform requirements, security standards, user impact, and potential alignment with Ugizo’s ecosystem. Demonstrable demos or well-documented integration plans expedite the review process.
Response Times
Ugizo maintains predictable, business-hour responsiveness. Our goals are to acknowledge inquiries promptly and resolve where feasible within clear timeframes:
- General inquiries: Acknowledgement within 1 business day; substantive reply within 1–2 business days
- Developer submissions: Acknowledgement within 1 business day; initial assessment within 2–5 business days; final guidance or decision within 7–14 business days, depending on complexity
For urgent matters, please indicate the priority in your subject line to help us triage appropriately.
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